Refund policy

Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@twofairy.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refund requests or returns on sale items or gift cards.

Returns

To be eligible for a return and exchange, you must provide proof of the damage or show that it was the wrong item and show that it was received that way. You’ll also need the receipt or proof of purchase. To start an exchange process, you can contact us at support@twofairy.com. If we approve the return and exchange then you must ship the item back to our facility. 

1125 Willoughby Ave, 1R, Brooklyn NY 11237, USA

Once we receive it, we will ship you your replacement item.