Help Center

Please allow 2 - 5 business days of processing and production time for your order to ship out. 

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Due to the limited nature of the items we offer exchanges only and no refunds. Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at support@twofairy.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.

You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@twofairy.com. All you need to do is send us an email with the subject line "CANCEL".

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@twofairy.com. If the address is wrong, we can correct this within 24 hours.

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. Contact us as soon as possible. We have a limit of 7 days from when the package is marked received by our shipping partner.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product with the shipping materials.

Once received, we'll be happy to send out another free of charge.

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)